Call 020 7247 2660

Customer Service

Collection & Delivery
Delivery charge quoted at the time of order. For information on charges please call 020 8980 2515.
Our delivery service includes liaison with the banqueting team at your venue, assembling the cake in situ and dressing of the cake with fresh flowers if required.
All cakes can be collected from our shop at 577 Roman Road. Where appropriate, we supply cakes with full storage and assembly instructions. We are also happy to advise on transportation of the cake. If the cake is collected either by client or courier, Cakes & Gateau Ltd is not liable for any damage to the cake once it has left our shop.
Privacy & Security
Please refer to our Privacy Policy.
Returns & Replacements
We are confident that you will love our cake. However, in the very unlikely event that you do find a serious problem, we are happy to replace cakes returned complete or nearly complete.
Ordering
For weddings, we normally ask that you order at least three weeks in advance - and earlier is better, to make sure everything goes smoothly. For other occasions, a week in advance is enough. However, if you urgently need a cake sooner than that, don't panic - drop by our shop and we'll see if we can help. Naturally, we also have fresh hand-baked cakes you can get.
Payment, Pricing & Promotions
We ask for at least 50% of the cost to be paid when you place the order. The rest must be paid before you collect the cake. We accept payment in cash, by cheque, or by credit or debit card; for cheques, we require enough time to clear it before collection.
Viewing Orders
Once you have created an account and are logged in, you can view your orders by clicking "My Orders" on the sidebar.
Updating Account Information
To update your account information, just log in and then look for "Contact Information" and click "Edit".